Your information. Your rights. No surprises.

Last updated: April 1, 2026

Introduction

Pliable (“we,” “us,” or “our”) is a professional liability insurance program administered by R.V. Nuccio & Associates Insurance Brokers (“RVNA”), a division of DOXA Programs, LLC. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

By using our website or submitting an application, you agree to the practices described in this policy.

Information we collect

Information you provide directly:
When you request a quote or complete an application through our website, we collect the following information: your name, business name, street address, city, state, and zip code, email address, phone number, website URL, description of services provided, total annual gross revenue, professional liability coverage preferences including limit and deductible selections, and requested policy effective date.

Information collected automatically:
When you visit our website, we automatically collect certain technical information through cookies, Google Analytics, and Meta Pixel. This includes your IP address, browser type and version, device type, pages visited and time spent on each page, referring website, and general geographic location.

How We Use Your Information
We use the information we collect for the following purposes: to provide insurance quotes and process policy applications, to underwrite and issue professional liability insurance policies, to communicate with you about your quote, application, or policy, to improve our website and user experience, to analyze website traffic and usage patterns, and to comply with legal and regulatory requirements.

How we share your information

We do not sell your personal information. We share your information only with the following parties and only as necessary to provide our services:

RVNA — as the program administrator, RVNA processes your application, manages your policy, and provides policyholder support.

Lloyd’s of London — as the insurance marketplace partner, Lloyd’s receives application information necessary to underwrite and issue your policy.

We may also disclose your information if required by law, regulation, legal process, or governmental request.

Cookies and tracking technologies

Our website uses cookies and similar tracking technologies to improve your experience and analyze site performance.

Google Analytics — we use Google Analytics to understand how visitors interact with our website. Google Analytics collects information such as how often you visit, which pages you view, and what other sites you visited prior to coming to our website. We use this information to improve our website and services. Google Analytics collects only the IP address assigned to you on the date you visit our site, rather than your name or other identifying information. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Meta Pixel — we use Meta Pixel to measure the effectiveness of our advertising and to deliver relevant ads. Meta Pixel collects information about your activity on our website and may use this information to show you targeted advertising on Meta platforms. You can manage your ad preferences through your Facebook/Meta account settings.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

Data security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Data retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to comply with legal and regulatory obligations, and to resolve disputes. If you request a quote but do not purchase a policy, we may retain your information for a reasonable period to follow up or for internal analytics purposes.

Your privacy rights

California Residents: Under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents have the right to know what personal information we collect, use, and disclose; request deletion of their personal information; opt out of the sale or sharing of their personal information (we do not sell personal information); and not be discriminated against for exercising their privacy rights.

To exercise any of these rights, please contact us.

Residents of Other States: Several other states have enacted privacy laws that may provide you with similar rights. If you are a resident of a state with applicable privacy legislation, you may contact us to exercise your rights under those laws.

Third-party links

Our website may contain links to websites operated by third parties. We are not responsible for the content, privacy practices, or terms of any third-party websites and encourage you to review their policies before providing personal information.

Related sites

When you submit an application through Pliable, you will be directed to quote.rvnuccio.com, which is operated by RVNA, the exclusive program administrator for Pliable. The same privacy practices and terms apply.

Children’s privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child, we will take steps to delete that information.

Changes to this privacy policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your information is being handled, please contact us.

For licensing, regulatory, and compensation information, please visit Pliable Compliance.